Terms of service

TERMS & CONDITIONS

Last updated: May 2026

demelitesltd.com is owned and operated by Demelites Ltd, a company registered in England & Wales (Company No: 17171174). By accessing or purchasing from our website, you agree to the following terms and conditions.

1. About Us 📧 support@demelitesltd.com 📞 07448615725

Registered Office: Demelites Ltd 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ United Kingdom

Trading & Operating Address: Demelites Ltd 82 Biddisham Walk Manchester United Kingdom

We are an online-only retailer. Visits by appointment only.

2. Acceptance of Terms By using demelitesltd.com, you confirm that you are at least 18 years of age and agree to be bound by these Terms & Conditions. We reserve the right to update these terms at any time. Continued use of the site constitutes acceptance of any changes.

3. Products & Pricing

  • All prices are displayed in GBP (£) and are inclusive of VAT where applicable
  • We reserve the right to amend prices at any time without prior notice
  • Product images are for illustrative purposes; slight variations in colour may occur
  • We reserve the right to withdraw any product from sale at any time

4. Ordering By placing an order, you are making an offer to purchase. We reserve the right to accept or decline any order. A contract is formed only when we send you an order confirmation email. We reserve the right to cancel orders due to pricing errors, stock unavailability, or suspected fraudulent activity.

5. Payment We accept the following payment methods:

  • Credit/Debit Cards — via Shopify Payments (Visa, Mastercard, Amex)
  • PayPal — via PayPal Express Checkout
  • Shop Pay
  • Apple Pay
  • Google Pay

All transactions are processed securely. We do not store your payment card details.

6. Shipping & Delivery We currently ship to the United Kingdom, United States, and Canada. Delivery times and costs are outlined in our Shipping Policy. We are not responsible for delays caused by customs, couriers, or circumstances beyond our control.

7. Returns & Refunds Please refer to our full Refund Policy for details on returns, cancellations, and refunds. Your statutory rights under the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 are not affected.

8. Intellectual Property All content on demelitesltd.com — including images, text, logos, and design — is the property of Demelites Ltd and may not be reproduced, distributed, or used without prior written permission.

9. Limitation of Liability To the fullest extent permitted by law, Demelites Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the value of the order in question.

10. Governing Law These Terms & Conditions are governed by the laws of England & Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.

11. Contact Us For any enquiries regarding these terms:

📧 support@demelitesltd.com 📞 07448615725

Registered office: Demelites Ltd, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ United Kingdom.

Trading & Operating Address: Demelites Ltd, 82 Biddisham Walk, Manchester, United Kingdom. 

Demelites Ltd operates as an online‑only luxury retailer. Visits are available strictly by appointment.