Frequently Asked Questions

Are your products authentic?

Yes, absolutely. All products sold on Demelites Ltd are 100% new, unused, and sourced from trusted suppliers. We take great pride in the quality and authenticity of every item we sell.

What is your returns policy?

We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us at support@demelitesltd.com within 14 days of receiving your item to arrange a return. Items must be returned in their original, unused condition.

How long does delivery take?

Standard UK delivery typically takes 3–5 working days. Express delivery options may be available at checkout. You will receive a tracking number once your order has been dispatched.

Do you ship internationally?

We ship to the UK, the USA, and Canada. You will receive a tracking number once your order has been dispatched. For further enquiries, please contact us at support@demelitesltd.com.

What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal and other secure payment methods available at checkout. All transactions are processed securely.

How do I care for my luxury handbag?

To keep your luxury handbag in pristine condition, store it in its dust bag when not in use, avoid exposure to direct sunlight and moisture, and clean it gently with a soft dry cloth. For specific care instructions, refer to the brand's guidelines included with your purchase.

How can I contact you?

You can reach us at support@demelitesltd.com or use the chat feature on our website. We aim to respond to all enquiries within 24 hours.