Privacy policy
PRIVACY POLICY
Last updated: May 2026
demelitesltd.com is owned and operated by Demelites Ltd, a company registered in England & Wales (Company No: 17171174). We are committed to protecting your personal data and your privacy rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are: Demelites Ltd is the data controller for personal information collected through demelitesltd.com.
📧 support@demelitesltd.com 📞 07448615725
Registered Office: Demelites Ltd, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Trading & Operating Address: Demelites Ltd, 82 Biddisham Walk, London, United Kingdom
2. What Information We Collect We collect the following personal data when you place an order or interact with our store:
- Full name, email address, phone number
- Billing and delivery address
- Payment information (processed securely via Shopify Payments, PayPal, Shop Pay, Apple Pay, or Google Pay — we do not store card details)
- Order history and preferences
- IP address and browsing data (via cookies)
3. How We Use Your Information We use your data to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to customer enquiries
- Comply with legal obligations
- Improve our website and services
- Send marketing communications (only with your consent)
4. Payment Processing All payments are processed securely. We accept:
- Credit/Debit Cards — via Shopify Payments (PCI DSS compliant)
- PayPal — via PayPal Express Checkout
- Shop Pay, Apple Pay, Google Pay
We do not store or have access to your full payment card details.
5. Sharing Your Information We do not sell your personal data. We may share it with:
- Shopify — our e-commerce platform provider
- Shipping carriers — to fulfil and deliver your orders
- Payment processors — to process transactions securely
- Legal authorities — where required by law
6. Cookies Our website uses cookies to enhance your browsing experience, analyse traffic, and personalise content. You can manage cookie preferences in your browser settings. By continuing to use our site, you consent to our use of cookies.
7. Your Rights Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, contact us at support@demelitesltd.com.
8. Data Retention We retain your personal data for as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes. Order data is typically retained for 7 years in line with HMRC requirements.
9. Third-Party Links Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
10. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
11. Contact Us For any privacy-related enquiries or to exercise your rights:
📧 support@demelitesltd.com 📞 07448615725
Registered Address: Demelites Ltd, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ United Kingdom.
Trading & Operating Address: Demelites Ltd, 82 Biddisham Walk, Manchester, United Kingdom.
Demelites Ltd operates as an online‑only luxury retailer. Visits are available strictly by appointment.